Customer service officer Vacatures

Over de vacature

As demand for advanced technologies such as AI, automotive electronics, and smart devices continues to grow, so does the need for semiconductors. These chips are essential to countless industries and technologies that shape our daily lives.

At Trymax, we develop and build high-tech, plasma-based wafer-processing equipment for semiconductor manufacturers worldwide. As a Field Service Engineer, you work at the forefront of wafer-processing technology, supporting our growing international customer base with installation, service, and technical expertise. Are you ready for the challenge? What will be your role?
As a Field Service Engineer, you install, commission, service, and troubleshoot our systems at customers' sites, primarily across Europe and occasionally in the USA or Asia. You are the first point of contact for technical support and advice and, where applicable, carry out preventive maintenance under service agreements. Since much of the first-line maintenance is performed by our customers’ own technical teams, you also play an important role in training their service engineers and operators. By accurately documenting system issues and solutions, advising customers on spare parts management, and sharing technical knowledge, you help maximize system uptime and performance. You will also regularly meet with customers to discuss technical progress, service activities, and follow-up actions. When you are not travelling or working at a customer site, you will be based at our headquarters in Nijmegen. Here, you provide remote technical support to customers and colleagues via Microsoft Teams, email, and telephone, and prepare system upgrades, service activities, and documentation. You will join our team in Nijmegen and receive extensive onboarding and technical training to become familiar with our systems, technology, and procedures. In addition, experienced colleagues will provide hands-on, on-the-job training. Your manager will be in touch with you on a regular basis to support you. What we expect from you
You are passionate about our systems and are eager to learn about our latest developments and technologies. Driven by keeping our customers operational, you are focused on delivering results. As you’ll be working both independently and together with colleagues, you enjoy the balance between autonomy and teamwork. Your communication skills help you connect easily with colleagues, customers’ operators, engineers, and management. Most of the customers you support are located in Europe, but occasionally you may be called upon for assignments outside Europe, including in the USA or Asia. That is why you enjoy travelling and are comfortable working in an international environment. The knowledge and experience you bring to Trymax include: - A Bachelor’s degree in Mechatronics, Electrical Engineering, Mechanical Engineering, or a comparable technical field. You may also have gained this level of knowledge through relevant work experience.

• Knowledge of multiple disciplines, such as mechanical, electro-mechanical and electrical engineering, electronics, pneumatics, vacuum systems, robotics, RF technology, and software. Knowledge of vacuum systems, robotics, and/or RF technology is considered a plus.
• Work experience in equipment engineering, servicing, or the semiconductor industry is desirable, but not essential.
• Good working knowledge of English. Knowledge of German and/or Dutch is a plus.
• A valid driving licence.

What you’ll get in return
This role gives you the opportunity to work with some of the latest semiconductor technology as part of a team of dedicated specialists. At Trymax, you will find a strong sense of team spirit and belonging in an informal and open atmosphere. We also regularly organise activities to strengthen our community. You can also expect: - A salary between €4,000 and €6,000 gross per month, depending on your knowledge and experience.

• A one-year contract, with the prospect of a permanent position.
• Participation in the PME Pension Fund (Metalektro).
• 27 vacation days and 13 scheduled paid days off.
• Personal development, training, and education, geared to your needs.
• Travel allowance for your daily commute.
• A laptop and mobile phone.

About Trymax
We develop and build high-tech equipment for the semiconductor industry. Our systems process wafers using plasma technology, a unique product in a growing market. Trymax has sales and service offices in the United States, China, and Europe. Our headquarters and production facility are located in Nijmegen. Around 120 people worldwide work for Trymax, approximately 95 of whom are based in Nijmegen. Apply now!
Interested in finding out more about this vacancy? We would be delighted to receive your application. Use the application form , where you can also upload your CV and cover letter. If you have any questions about the job or the selection process, please call Emma Lalesse, HR Officer, at +31 24 350 0809 or email us at hr@trymax-semiconductor.com . We’re looking for candidates, not parties wishing to supply us with something!

Over de vacature

Ben jij een enthousiaste, klantgerichte professional die energie krijgt van het verbinden van klanten, accountmanagers en interne teams? Werk je graag in een dynamische, technische omgeving waarin geen enkele dag hetzelfde is? Solliciteer dan direct en versterk ons team als Customer Service Officer!

wat bieden wij jou

• Een aantrekkelijk en marktconform salaris!
• Volop ruimte voor persoonlijke ontwikkeling!
• Uitzicht op een vast contract!
• Een warm en enthousiast team!
• Een afwisselende functie in een techniekomgeving!

wie ben jij
Om deze baan goed uit te kunnen voeren, voldoe je als Customer Service Officer aan de volgende eisen:

• Je bent 32 uur per week beschikbaar
• Je spreekt Nederlands
• Je spreekt Engels
• Je bent bereid om in Dirksland te werken
• Je hebt ervaring met ERP-systemen
• Je hebt ervaring met Microsoft Office

wat ga je doen
Als Customer Service Officer ben jij de centrale schakel binnen de organisatie. Je onderhoudt dagelijks contact met klanten en zorgt ervoor dat alle afspraken en orders vlekkeloos verlopen.

• Je bent het eerste aanspreekpunt voor klanten via mail en telefoon;
• Je verwerkt, beheert en bewaakt orders zorgvuldig in het ERP-systeem;
• Je stemt planningen en levertijden af met interne afdelingen;
• Je ondersteunt bij het opstellen van offertes en administratie;
• Je neemt deel aan logistieke en operationele overleggen;
• Je denkt actief mee over het verbeteren van dienstverleningsprocessen.

waar ga je werken
Je komt te werken bij een dynamisch en innovatief bedrijf binnen de technische sector. Er heerst een informele, open werksfeer waar samenwerking en kwaliteit centraal staan.

• Een moderne en inspirerende werkomgeving;
• Korte lijnen en een betrokken management;
• Regelmatig gezellige teamactiviteiten en borrels.

sollicitatie
Goed om te weten: binnen 15 minuten na je sollicitatie ontvang je van ons een Whatsapp-berichtje. We stellen je dan een paar korte vragen over je sollicitatie om je sneller te kunnen helpen. Heb je geen WhatsApp? Geen probleem! Dan nemen we contact met je op via telefoon of e-mail.