B2b customer service representative Vacatures

Over de vacature

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Serve as the primary point of contact for B2B partners across Europe, managing all enquiries via phone and email, including order processing, complaint resolution, and special projects.
• Build and maintain strong, long-term relationships with both internal and external stakeholders, working closely with sales teams and business partners to ensure a high level of service.
• Manage the end-to-end order process using SAP and Excel, monitoring order status, product availability, and delivery timelines to ensure accurate and timely fulfilment.
• Provide partners and B2B customers with detailed product information, proactively addressing enquiries and identifying appropriate solutions to meet their needs.
• Monitor existing processes, identify opportunities for improvement, and implement innovative solutions to increase efficiency and enhance the customer experience.
• Work effectively with vendor portals and internal systems to manage partner requirements and ensure accurate and timely processing of information.
• Collaborate with internal departments, including Accounts Receivable and Marketing, to resolve issues, support business needs, and ensure smooth cross-functional communication.
• Handle customer complaints and complex enquiries professionally, taking ownership of issues through to resolution while maintaining strong commercial relationships.
• Provide day-to-day support to B2B clients and partners across Europe, ensuring a consistently high level of service for both internal and external customers.
• Apply strong commercial and customer-focused skills within a B2B environment, contributing to partner satisfaction, business retention, and overall commercial objectives.

Requirements

• Higher professional education or equivalent experience
• Good command of English and French
• Experience within a similar B2B Commercial position
• Experience working with SAP system is required

Benefits

• Market relevant compensation package
• Full time – 40 hours / week (preferable)
• 4 Days WFO & Fridays WFH
• Travel costs reimbursement up to 250 Euros / month
• A salary between €3.000 - €3.500 (Depending on experience)

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

• Manage domestic and international orders for French speaking markets.
• Technical affinity with AV (audio-visual) is a big plus
• Coordinate with internal teams to ensure smooth order processing.
• Update customers and the sales team on order status and key details.
• Handle order entry, export documents, and stock issues.
• Perform general administrative tasks.
• Build and maintain relation with clients

Requirements

• 1+ year experience in a similar role in a B2B environment;
• Excellent level of French (C1-C2) and professional level of English (both in speaking and writing);
• Excellent communication skills;
• Living in Utrecht area or surroundings and having a valid work permit for the Netherlands.

Benefits

• 13th month
• Pension
• AV Training
• Health insurance contribution
• Hybrid working module (3 days in the office)

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Heb je oog voor detail, sterke communicatieve vaardigheden en de ambitie om een tastbaar verschil te maken? In Amersfoort zoekt Johnson & Johnson Medtech een gedreven administratieve kracht met een warm hart voor de zorg. Voor deze functie combineer je jouw organisatorische talent met werk dat direct bijdraagt aan de gezondheid van mensen. Is dit de uitdaging waar je energie van krijgt?

wat bieden wij jou

• Salaris vanaf €3034 o.b.v. 40 uur
• Werk voor langere tijd
• Dynamische functie met gevarieerde taken
• 32 - 40 uur per week met kantoortijden
• Werken voor een wereldwijd erkend bedrijf
• Goed bereikbare kantoor in Amersfoort

wie ben jij
Als Customer Service Medewerker ben je precies en heb je een groot gevoel van eigenaarschap. Jij zorgt voor een vlekkeloze administratieve ondersteuning en kijkt altijd vooruit samen met het team. In je communicatie ben je open en respectvol. Daarnaast schakel je snel bij veranderingen en leer je nieuwe systemen in een handomdraai. Ook verlies je de behoeften van de klant nooit uit het oog, zelfs niet als processen uitdagend worden.

• Je beschikt over hbo- werk- en denkniveau.
• Je hebt relevante administratieve klantenservice werkervaring.
• Je spreekt en schrijft Nederlands op minimaal B1/C1 niveau.
• Je bent 40 uur per week beschikbaar.

wat ga je doen
Binnen het General Team ben jij de organisatorische kracht die altijd de controle houdt. Klanten kunnen bij jou terecht met al hun vragen over bestellingen, planningen en administratieve zaken. Samen met het team zorg je voor een klantervaring van het hoogste niveau. Je vormt de verbindende schakel tussen verkoop, logistiek en externe relaties.

• Klantcontact via telefoon en e-mail, ondersteund door Salesforce.
• Verwerken en opvolgen van diverse klantvragen, zoals productleveringen, nabestellingen, klachten, retouren en prijsaanvragen.
• Identificeren van verbetermogelijkheden en efficiëntieslagen.

waar ga je werken
Johnson & Johnson Medtech in Amersfoort brengt innovatieve chirurgische en orthopedische apparatuur op de markt. Als onze nieuwe administratieve kracht word je warm verwelkomd in het General Team, dat bekendstaat om de fijne teamspirit. Jouw inwerktraject volg je fysiek op kantoor onder begeleiding van een eigen buddy. Dit is de ideale basis om door te groeien en een veelzijdige, allround rol binnen onze afdeling te pakken.

• Een impactvolle functie binnen de Medical Device Sector.
• Mogelijkheden om hybride te werken.
• 36 vakantie dagen
• Deelname aan de Randstad-pensioenregeling.
• Reiskostenvergoeding: € 0,23 per kilometer voor eigen vervoer, 100% vergoeding voor openbaar vervoer.

sollicitatie
Wil je deze kans niet missen? Solliciteer direct en stuur ons je cv en motivatie!

Over de vacature

Are you an experienced customer service or administrative professional with a strong passion for international trade? Do you speak fluent French and English, and do you already live within 30 km of Breda? If you are looking for a high-level B2B role—where you truly manage key relationships and complex supply chain processes rather than working in a call center—then Lamb Weston EMEA is looking for you!

What we offer

• € 22,36 b/uur 8,33% holiday money 3,54% ADV
• Travel- and WFH-allowance 25 paid holidays
• Full time corporate hours, 5 days a week
• 50/50 hybrid position, office in lively Breda
• International team of colleagues, eager to meet 😊

Who you are
You are a skilled and proactive professional who thrives in a fast-paced environment. You are comfortable dealing with commercial stakes, tracking logistics, and resolving complex operational queries. You recognize yourself:

• You already live close to Breda. If you are currently living outside of the Netherlands, we can't take you into procedure
• You have experience in B2B customer service, supply chain administration or order management. You know how to switch between detailed administration and customer contact.
• You are fluent in French (C1/native level) and English. Knowledge of another Southern European language (Spanish or Italian) is a major plus!
• Experience working with ERP systems (preferably SAP) and MS Excel

What will you do
As a customer care representative for the Southern European market (focused on France and surrounding regions), you oversee the complete order-to-cash process for international foodservice, retail, and B2B partners.

• Processing, confirming, and monitoring customer orders end-to-end using SAP
• Direct daily communication with international clients, account managers, and logistics partners
• Ensuring orders are dispatched and delivered on time and in full (OTIF), including required export/shipping documentation

Where will you work
You will work at Lamb Weston EMEA, one of the world's leading manufacturers of high-quality potato products. Located at the modern EMEA headquarters in Breda, you will join a dynamic, international team that values teamwork, humor, and high performance!

Job application
Ready to take the next step in your career? Apply now via Tempo-Team! You can call me, sent me an email or you can apply straight away and I will contact you.

Over de vacature

Tu es un(e) professionnel(le) expérimenté(e) dans le service client B2B ou la gestion administrative supply chain ? Tu maîtrises couramment le français, possèdes un solide niveau d'anglais et tu habites à moins de 30 km de Breda ? Si tu recherches un rôle stratégique au sein d'une organisation internationale—loin des contraintes d'un centre d'appels classique—Lamb Weston EMEA a l'opportunité idéale pour toi !

What we offer

• € 3.875 p/mois 8,33% prime de vacances 3,54% ADV
• Indemnités de déplacement et de télétravail
• Temps plein, 5 jours par semaine
• Poste hybride à 50/50, bureau basé à Breda
• Une équipe internationale de collègues

Who you are
Tu es une personne autonome, rigoureuse et orientée solutions. Tu apprécies les environnements dynamiques et possèdes une réelle aisance relationnelle et administrative.

• Tu résides impérativement dans un rayon de 30 km autour de Breda (ex: Tilburg, Oosterhout, Roosendaal, Etten-Leur).
• Tu justifies d'au moins 1 ans d'expérience réussie en Customer Service B2B, gestion des commandes ou administration logistique.
• Maîtrise parfaite du français (niveau C1 / langue maternelle) et de l'anglais. La maîtrise d'une autre langue d'Europe du Sud (espagnol ou italien) est un atout très apprécié.
• Bonne maîtrise des systèmes ERP (de préférence SAP) et de MS Excel.
• Excellent sens de l'organisation, esprit d'équipe et résistance au stress.

What will you do
En tant que Représentant Customer Care pour la zone Europe du Sud (axé sur le marché français), tu es responsable de l'ensemble du processus Order-to-Cash pour nos partenaires internationaux (Foodservice, Retail et B2B).

• Saisie, suivi et validation des commandes clients de A à Z dans SAP.
• Communication quotidienne avec les clients internationaux, les account managers et les partenaires logistiques.
• Traitement, analyse et résolution des réclamations commerciales, logistiques ou de qualité en collaboration avec le service Qualité.
• Suivi rigoureux des livraisons (OTIF) et préparation de la documentation de transport et d'exportation requise.
• Participation active à l'amélioration des processus internes pour maximiser la satisfaction client.

Where will you work
Tu rejoindras le siège EMEA de Lamb Weston, l'un des leaders mondiaux de la transformation de produits à base de pommes de terre, situé à Breda. Tu intégreras une équipe internationale, chaleureuse et ambitieuse.

Job application
Prêt(e) pour le chapitre suivant de ta carrière ? Postule vite via Tempo-Team ! Appelle-moi, envoie-moi un e-mail ou postule directement : je te recontacte très vite!